Shipping Policy
Shipping Information
Processing Time:
- Orders are processed within 1-2 business days
- Custom orders may require 3-5 business days
- Orders placed on weekends/holidays ship the next business day
Business Days: Monday - Friday (excluding holidays)
🚚 Shipping Methods & Rates
Standard Shipping:
- Delivery Time: 3-7 business days
- Cost: Calculated at checkout based on location and order weight
Expedited Shipping:
- Delivery Time: 1-3 business days
- Cost: Available at checkout for faster delivery
🌍 Shipping Locations
Domestic Shipping:
- We ship throughout the United States
- All 50 states and territories included
International Shipping:
- Currently not available
- Contact us for special international requests
📋 Order Processing
What Happens After You Order:
- Order Confirmation: Immediate email confirmation
- Processing: 1-2 business days to prepare your handmade products
- Shipping Notification: Email with tracking information
- Delivery: Track your package until it arrives
Processing Schedule:
- Orders placed before 2 PM EST ship same day (if in stock)
- Orders placed after 2 PM EST ship next business day
- Weekend orders process Monday morning
📍 Delivery Information
Delivery Requirements:
- Signature may be required for high-value orders
- Safe delivery location recommended
- Someone should be available to receive package
Package Protection:
- All orders are carefully packaged to prevent damage
- Products wrapped individually for protection
- Eco-friendly packaging materials used when possible
❄️ Weather Considerations
Temperature-Sensitive Products:
- Our natural products are sensitive to extreme temperatures
- During hot weather (85°F+), we may delay shipping to protect product quality
- Cold weather shipping includes extra insulation when needed
- Customers notified of any weather-related delays
Seasonal Adjustments:
- Summer: May ship early in week to avoid weekend heat
- Winter: Extra protection against freezing temperatures
📦 Lost or Damaged Packages
If Your Package is Lost:
- Contact us immediately with your order number
- We'll work with the carrier to locate your package
- Replacement or refund provided after investigation
If Your Package is Damaged:
- Contact us within 48 hours of delivery
- Provide photos of damaged items and packaging
- We'll arrange immediate replacement
Our Responsibility:
- We're responsible until package is delivered to your address
- Carrier damage claims handled by us
- Customer satisfaction is our priority
🏠 Shipping Address Requirements
Accurate Information Required:
- Complete street address (no abbreviations)
- Correct ZIP code
- Phone number for delivery contact
- Apartment/unit numbers when applicable
Address Changes:
- Must be requested within 2 hours of order placement
- Cannot change address once package ships
- Contact us immediately for urgent changes
📞 Shipping Support
Questions About Your Order:
- Check your email for tracking information
- Use tracking number to monitor progress
- Contact us if tracking shows no movement for 3+ days
Contact Information:
- Email response within 24 hours
- Include order number in all communications
- We're here to help ensure smooth delivery
🎁 Special Shipping Notes
Multiple Item Orders:
- All items ship together when possible
- Backorders may ship separately (no additional charge)
- You'll be notified of any split shipments
⚠️ Important Reminders
- Products expire 9 months after opening - order accordingly
- Natural products - temperature-sensitive shipping
- Handmade items - slight processing delays possible during busy periods
Questions about shipping? Contact us before placing your order to ensure the best delivery experience for your SunKissedByOmalicha products!
This policy ensures your handcrafted, natural skincare arrives safely and in perfect condition.